FAQ

Ins & Outs

wp icon

PR Support

wp icon

Monitoring & Alerts

wp icon

Legal Support

wp icon

Insurance

wp icon

Payment

wp icon

Ins & Outs 

How Does RiskEye Work?
RiskEye is there to protect your business online reputation 24/7.
We DETECT by monitoring anything said about your business online 24/7 365 and use human surveillance for risk assessment.
We ALERT you by Text, Email or Phone the moment our trained, experienced risk analysts identify a potential risk to your reputation.  
We PROTECT you via a pre-paid insurance policy, designed to pay for access to unrivalled PR and Legal Support.
We REMOVE unlawful, defamatory content where possible.
We RESTORE your online reputation to what it deserves to be.

Monitoring & Alerts

What do you monitor?
We monitor your brand’s public social media accounts and mentions of your brand / company name online. We can also deal with damaging posts successfully on private networks, providing you bring them to our attention.
Why not self monitor?
You can’t physically be online 24 hours a day – you need to sleep. Our monitoring service is the ultimate preventative measure, picking up live mentions, immediately notifying you before damage occurs.
 Furthermore, our analysts have years of experience identifying a genuine crisis. This removes the likelihood of an inappropriate response.
How do I self report for closed networks?
Calling 0800 472 5690 or emailing us click here
Are my Facebook and Twitter competitions/campaigns covered?
Yes. If you have exceeded your fair data usage policy, additional cost will apply.  This cost will be billed separately.  What happens if I go over my fair usage policy?
Each package you purchase has a set number of data units per month. Once you exceed your plan allocated units, additional costs will be incurred.  Monthly unit limits are non transferable.
I have multiple retail outlets – do I need separate subscriptions?
Our plans allow for up to 10 social media accounts to be monitored with each plan containing a number of units which are covered.  If you have any questions as regards the suitability to your business please contact us at info@riskeye.com
How do I get alerts?
We send alerts by email, text or phone depending on the level of risk assessed. You control how we contact you by supplying us with your preferred contact details/choice. We recommend 3 contact points, in order to cover all bases and further reduce risk at your business.

Insurance

Who Am I Insured With?
RiskEye Reputation Guard Insurance is underwritten by AIG Europe Limited and administered in the Republic of Ireland by Glennon.
How Do I Activate The Policy?

RiskEye activate the policy immediately upon harm detected. We work to minimise risk and harm to your reputation and therefore we act as soon as we have evaluated the threat/harm.

Do I Have to Buy Online?

No. You can purchase RiskEye through many channels including your insurance broker.

I Have Questions on The Insurance Policy.

Please contact us here.

How Does the AIG Policy Operate?

The insurance policy with AIG is arranged by Glennon Insurance and they have agreed the claims process with AIG. There are pre-agreed service level agreements between AIG and the service providers and the process is seamless. In the event that there is a need to trigger the policy this will be done based on the service agreements and will happen automatically. Glennon Insurance will oversee the administrative process of completing the claim with AIG.

 

PR Support

What public/media relations service do I receive?
Our public/media relations experts provide the skills and resources to proactively manage your crisis.  This includes services such as press statements, suggested response, training for handling media queries, expert advice on how to handle the crisis.

Legal

What legal services are included in the RiskEye offering?
We will endeavour to achieve the removal of offending articles if the following criteria have been reached:
  • Clear defamation
  • Person is fully identifiable and an address of residence is established 
What does RiskEye do if I can’t identify the individual concerned?
The Legal team will assess the situation and if defamation is established they may attempt to remove the post from the site on which it is published.  The insurance does not cover the cost of identifying anonymous posts.  This is something you may have to pursue independently.
What is defamation?
Defamation must contain the following:
  • Statement must lower the individual in the eyes of right thinking members of society.
  • There must be publication, the individual must be identifiable.
What if somebody deletes a post after RiskEye has alerted me to it?
We cannot guarantee to have captured the data prior to deletion and it is important that once the alert is sent you secure photographic evidence.
Can you remove content about me?
Once covered, any incoming problem can be dealt with. In certain cases total removal of content can be achieved successfully and swiftly.

Payment

RiskEye Credit Cards
We accept all major debit and credit cards. Your insurance coverage will operate from the time that RiskEye confirm that the service has gone live and monitoring has commenced. Our site is fully PCI compliant and your safety and security is important to us.
Failed Payments
RiskEye subscription is payable monthly in advance. If your monthly payment fails we will notify you. Should further payment attempts fail you can no longer avail of RiskEye services. This includes the AIG Europe Ltd Insurance protection as this is conditional on an insured having access to RiskEye services.
Cancellation Policy
If this service is not suitable for you and you want to cancel your subscription, you must contact RiskEye here within 14 days of purchase. We will refund the premium you have paid within 5 working days of the date you contacted us to request to cancel the service. Provided you have not received any alerts, made a claim or a crisis which could give rise to a claim.
RiskEye Other Payment Methods
RiskEye will also accept cheque payments. On receipt of payment your cover will commence immediately. Delays in cheque payments may delay your service start date.