RISKEYE™ TERMS AND CONDITIONS
Nobody can prevent loss of reputation – but we can detect, alert and respond to make it less bad.
RiskEye™ is a bespoke monitoring, alert, and response platform designed to protect the online business reputation of Subscribers.
The Service is provided by RiskEye™ Limited (“RiskEye™” or “we” or “our” or “us”). We are a limited company registered in Dublin, Ireland, under company number 562449. Our registered office is The Courtyard, 25 Great Strand Street, Dublin DO1XP04
RiskEye provides subscribers with a service that:
Prepares subscribers to ensure that their online activities are at a lower risk of attracting or inciting threats or attacks to their online business reputation.
Monitors online platforms and media streams to detect risks, threats or attacks to their online business reputation.
Notifies subscribers of risks, threats or attacks to their online reputation when detected by RiskEye.
Supports subscribers with expert information and advice about initial responses to detected or self-reported risks, threats or attacks to their online business reputation.
Responds to continuing, escalating or unresolved risks to the subscribers online reputation by providing the combined services of PR and legal specialists.[Response costs are recovered through the RiskEye™ Reputation Guard Insurance policy.(more info)]
RiskEye™ monitors the subscribers public social media accounts and any brand mentions online. Subscribers may also notify RiskEye of potentially damaging posts occurring on private networks.[Closed networks can self-report by calling 1800 814 050 or by email here.]Our unique monitoring software picks up real-time mentions, providing notification before damage occurs.
RiskEye™ works as follows;
Subscribers are prepared for online participation at lower risk through the provision of general information, guidance and training material. This assists subscribers in lowering their risk of attracting or inciting threats or attacks to their online business reputation.
RiskEye™ monitors to detect potential online incidents that may affect the reputation of a subscriber. This is achieved by continuously monitoring and assessing a wide spectrum of publically accessible digital data.
Potential risks that are identified are further assessed by our trained operators. Once an online incident has been identified, assessed and confirmed the subscriber is notified.
Notification to the subscriber is accompanied by support consisting of information and advice about detected, or self-reported risks, threats or attacks to their online business reputation.
The subscriber is supported by RiskEye in the the event of a continuing, escalating or unresolved risks or threats to the subscribers online reputation by providing the escalated services of PR and Legal specialists. These entities work on behalf of the subscriber to proactively manage any potential reputation damage. Services and responses under the RiskEye subscription include the following;
Our public/media relations experts provide the skills and resources to proactively manage the subscribers crisis. This includes services such as press statements, suggested response, training for handling media queries and expert advice on how to handle the crisis.
Our legal experts will provide specific legal services on behalf of the subscriber in connection with strategic planning, issuing legal letters of warning to achieve ‘take down’ of an online reputation attack and/or obtain an apology/ retraction along with the preparation of a case file for handover to the subscribers own legal advisors.
RiskEye cannot guarantee to capture data prior to deletion thus it is important that once the alert is sent you secure photographic evidence.
We endeavour to remove newly posted online threats or attacks at source once harm has been proven.
Data Units Covered
Our plans allow allow for up to 10 social media accounts to be monitored with each plan containing a number of units which are covered. If you have any questions as regards the suitability to your business please contact us at firstname.lastname@example.org.
Each package you purchase has a set number of data units allocated per month. Once you exceed your allocated units, additional costs will be incurred. Monthly ubit limits are on-transferrable.
If you have exceeded your plan due to Facebook and Twitter competitions/campaigns, then the fair usage policy and additional costs will apply. This cost will be billed separately.
Alerts from RiskEye™
Alerts can be sent by email, text or phone depending on the level of risk assessed. You control how we contact you by supplying us with your preferred contact details/choice. However, our aim is to minimise and de-risk your business so we would recommend you provide all three contact points.
Advice, Support & Guidance
Subscribers receive regular advice, support and guidance.
RiskEye™ subscribers are expected to familiarize themselves with the ‘RiskEye™ De-risking Support Material’ on how best to anticipate, avoid and mitigate online risks to business reputation. A RiskEye™ subscriber is expected to conduct themselves in a reasonable manner that will not increase their risk of being exposed to online threats or attacks.
RiskEye™ is a service available to subscribers who have accepted the statement of fact and who have paid the necessary subscription fee.
Subscriptions are limited to businesses and are only available to individuals within businesses when acting ex-officio as spokespersons for the businesses.
Subscriptions are not available to individuals- including but not limited to publishers, or individual journalists, writers, broadcasters, bloggers and self-publicists such as entertainers, celebrities, persons involved in professional/representative sports or public representatives.Eligibility for subscription shall be at the sole discretion of RiskEye™- and any subscription may be reviewed or withdrawn at any time by RiskEye™ upon notice to the subscriber.
Subscribers are expected to act online in a manner which is prudent, honest and open and to act with due courtesy, care and caution so as to avoid behaviour likely to give rise to offense or attack.
Online publication of defamatory material will automatically exclude subscribers from the service.
Clear defamation. [Defamation must contain a statement by publiciation involving an identifiable individual that lowers the individual in the eyes of right thinking members of society, the individual must be identifiable.] If the individual concerned cannot be identified, then the legal team will assess the situation and if defamation is established they may attempt to remove the post from the site on which it’s published. The insurance(more info) does not cover the cost of identifying anonymous posts. This is something you may have to pursue independently.
RiskEye™ is a service available to subscribers who have accepted the statement of fact and paid the necessary subscriptions.
We accept all major debit and credit cards. Your insurance cover will operate from the time that RiskEye™ confirm that the service has gone live and monitoring has commenced. Our site is fully PCI compliant and your safety and security is important to us. RiskEye™ will also accept cheque payments or bank transfers, by prior arrangement. On receipt of payment your cover will commence immediately.
RiskEye™ subscription is payable monthly in advance. If your monthly/annual payment fails we will notify you. Should further payment attempts fail you will no longer be covered by RiskEye™ from the date that your payment first failed.
If this service is not suitable for you and you wish to cancel your subscription, you must contact RiskEye™ here within 14 days of purchase. We will refund the the subscription you have paid within 5 working days of the date you contacted us. Providing that you have not recieved any alerts, made an insurance claim or experienced a crisis which could give rise to an insurance claim.
The AIG Europe Ltd insurance policy is subject to separate cancellation conditions as follows;
Cancellation by Insurer or Policyholder
1. AIG Europe Ltd Policy Clauses
Cancellation by Policyholder
This policy may be cancelled by the insured at any time only by mailing written prior notice to the Insurer or by surrender of this policy to the Insurer or its authorised agent. In such cases, if no Loss has been made and no circumstance has been notified prior to such cancellation, the Insurer shall retain the customary short rate proportion (unexpired portion of Premiums less handling charges) of the Premium. Otherwise the Premium shall not be returnable and shall be deemed fully earned at cancellation.
Cancellation by Insurer
This policy may be cancelled by the Insurer delivering to the Insured by registered, certified, other first class mail or other reasonable delivery method, at the address of the Insured set forth in the schedule, written notice stating when, not less than (30) days thereafter (or ten(10) days in the event of cancellation for non-payment of the Premium), the cancellation shall be effective. Proof of mailing or delivery of such notice shall be sufficient proof of notice and this policy shall be deemed cancelled as to all Insureds at the date and hour specified in such notice. In such case, the Insurer shall be entitled to a prorata proportion of the Premium. Payment or tender of any unearned Premium by the Insurer shall not be a condition precedent to the effectiveness of cancellation, but such payment shall be made as soon as practicable.
2. Consumer Distance Sales Information
What will happen if I or the Insurer want to cancel the policy?
You (the consumer) can cancel your policy at any time by writing to us or your Insurer. The policy will be cancelled on the date we or your Insurer receive your request in writing or your Insurer may cancel your policy by writing to you and giving you notice of the cancellation of your insurance as provided for in your policy.
Will I receive a refund when my policy is cancelled?
Provided that no incident giving rise to a claim has occurred in the current period of insurance, you will be entitled to proportionate return of the premium for the unexpired period of insurance.If you cancel during the first year of insurance (outside the cooling off period), an administration charge will apply.
What will happen if I miss an instalment payment?
If you pay your premium by instalments we may cancel the policy if you miss a payment. We will write to you allowing twenty-one days to make the payments before the policy is cancelled.
RiskEye™ (“we” or “us”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Acts 1988 and 2003 (as amended), RiskEye™ a limited company registered at The Courtyard, 25 Great Strand Street, Dublin DO1XP04 with company number 562449, is the data controller of the data we collect from and about you and in so far as we process the said for the purposes of your use of the RiskEye™.com website.
Information we may collect
Information you give us. You may give us information about you by filling in forms on our site. This includes information you provide when you subscribe and/or when you report a problem with our site. The information you give us may include your:
(a) Name, postal address (including eircode), email address and phone number;
(b) Usernames and passwords;
(c) Payment details.
You shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information you provide to us.
Information we collect about you when you visit the site. With regards to each of your visits to our site we may automatically collect the following information:
(a) Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(b) Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products and/or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
(c) Information to determine your location as some of our location-enabled features require your personal data for the feature to work.
Disclosure of your information
We shall share your personal information with Frank Glennon Ltd t/a Glennon and AIG Europe Ltd. when you subscribe. The information shared shall be limited to that required for the processing of your application.
This information may be used by them:
(a) To process your application for insurance coverage.
(b) To process your payment for insurance.
(c) To issue you with an insurance policy.
(d) To provide you with information in relation to your insurance policy.
We may also disclose your personal information to third parties:
(b) To protect our (or our customers or other relevant parties) rights, property or safety.
How we store your personal data
Data that we collect from you will be stored in a safe and secure manner. Such data will not be transferred to and/or stored at, a destination outside the European Economic Area (EEA). It will not be processed by personnel operating outside the EEA.
The site secures your personal data by using Verisign SSL (secure socket layer) certificate for all information provided by you. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site which you transmit at your own risk. Once we have received your information, we will apply procedures and use security features to try to prevent unauthorised access.
Your data currently held by us may be viewed by you on accessing your account on RiskEye™.com. You have the right to request a copy of your data currently held by us. Subject to applicable law, we will provide you with a copy of your personal data as soon as practicable. There may be a charge for such a request (which will not be higher than an amount permitted by applicable law, currently €6.35). We may also request proof of identification to verify your access request. Any queries in relation to personal data should be sent in writing to: The Company Secretary, RiskEye™, The Courtyard, 25 Great Strand Street, Dublin DO1XP04.
You may also have the right to rectify, block or erase your personal data to the extent that it is inaccurate. If your personal data held by us is inaccurate, you should inform us by contacting: email@example.com.
Our site may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for those websites or policies. Please check the applicable policies before you submit any personal data to those websites.
Changes to this Privacy Statement
We may from time to time revise this Privacy Statement by amending this page. You will be bound by such revised terms current when you use the site and you should therefore periodically check this page for any amendments we make.
Intellectual Property Rights
We are the owner or the licensee of all coyright and other intellectual property rights in the site and in the material(which includes all content) published on it.The site and those materials are protected by copyright and related rights by laws and treaties around the world. All such rights are reserved.
Except as expressly provided in these terms, nothing contained herein shall be construed as conferring on you or any third party any license or right, to intellectual property rights in the site or any of the content found on the site.
You are permitted to view the site on a computer screen for your personal use. You may draw the attention of others within your organisation to material published on the site. Save as stated in this clause or as permitted by law, you are not permitted to distribute, modify, transmit, reusue, repost or use material on the site(whether for public or commercial purposes or otherwise) without a licence from us or our licensors(as applicable).
You must not modify the paper or digital copies of any material you you print or download and you must not use any illustrations, photgraphs, vidoe or audio sequence or any graphics separately from any accompanying text.
Our status (and that of any identified contributors and our licensors) as the authors of material on our site must always be acknowledged.
If you print off, copy, download or use any material in breach of these terms, your permission to use the site will cease automatically and you must, at our request, return or destroy any copies of the material you have made.
Terms of website use
This page (together with the documents referred to herein) sets out the terms and conditions that govern your use of our website (www.riskeye.com). Please read these terms carefully before you start to use the site. Access to and use of the site is subject to these terms and all applicable law. By using the site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, please cease using and leave the site immediately and refrain from further access and use of it.
Information about us
The site is operated by RiskEye™(“RiskEye™” or “we” or “our” or “us”). We are a limited company registered in Dublin, Ireland under company number 562449. Our registered office is The Courtyard, 25 Great Strand Street, Dublin DO1XP04.
Accessing our Site
Your access to and use of the site is permitted only on a temporary basis and in accordance with these terms. We will not be liable if for any reason the site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.
Restrictions on Use
Business subscribers are expected to act honestly and openly online and to avoid behaviour likely to give rise to offense or attack.
Your use of the site is conditional on your compliance with the provisions set out in these terms and in particular, you agree that you will not:
Use the Site for:
- Any fraudulent or unlawful purpose;
- To defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
- In such a way that you improperly restrict, inhibit, or degrade any other persons use or enjoyment of the site;
- In such a way that you cause an unusually great or excessive burden on the site;
- To transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation(spam);
- To access, store, distribute or transmit any material which: (i) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (ii) facilitates illegal activity; (iii) depicts sexually explicit images; (iv) promotes violence; (v) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or (vi) is otherwise illegal or causes damage or injury to any person or property;
Publish material that is abusive, threatening, offensive, defamatory, slanderous or libelous material. This will automatically exclude subscribers from the service – see refund policy.
Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the site, or express or imply that we endorse any statement you make;
Interfere with or disrupt the operation of the site or the servers or networks used to make the site available, or violate any requirements, procedures, policies or regulations of such networks.
Transmit or otherwise make available in connection with the site any virus, worm, trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
Reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the site without our express consent;
Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the site;
Remove any copyright, trade mark or other proprietary rights notice from the site or materials originating from the site;
Frame or mirror any part of the site without our express prior written consent;
Create a database by systematically downloading and storing site content without our prior written consent; and/or
Use any manual or automatic device in any way to gather site content or reproduce or circumvent the navigational structure or presentation of the site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operators public online search service.
We reserve the right to investigate complaints or reported violations of our Terms and to take any action we deem appropriate including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such entities relating to user profile, email addresses, usage history, posted materials, IP addresses and traffic information.
We hereby exclude liability for loss or damage, whether in contract, tort(including negligence), breach of statutory duty or otherwise, even if forseeable, arising under or in connection with (i) use of, or inability to use the site., (ii) use of or reliance (by a visitor to the site or any other person) on any material published on the site, or (iii) loss or damage otherwise arising under these terms, including for each case:
Any indirect or consequential loss or damage;
Loss of income or revenue
Loss of business
Loss of profits or contracts;
Loss of anticipated savings;
Loss or corruption of data;
Loss of goodwill;
Information about you and your visits to our site
With regard to each of your visits to our site we may automatically collect the following information:
Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plugin types and versions, operating system and platform;
Information about your visit, inluding the full Uniform Resource Locators (URL) clickstream to, through and from our site (including f=date and time), products and/ or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse awat from the page and any phone number used to call our customer service number; and information to determine your location as some of our location-enabled features require your personal data for the feature to work.
We will use this information about you:
To adminsiters our site and for internal operation, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your device;
As part of our efforts to keep our site safe and secure;
Viruses, Hacking and other Offences
You must not misuse the site by knowingly or negligently introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the site, the server on which the site is hosted or any server, computer or similar device or database connected to the site. You must not attack the site via a denial-of-service attack or a distributed denial-of-service attack. If you breach this clause, all rights granted to you to use the site will immediately revoke and cease.
We will not be liable for any loss or damged caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer or similar device, technology equipment, programs, data or other proprietary material due to your use of the site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our Site
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to the site from any site that is not owned by you.
Our site must not be framed on any other website, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please submit your requests to firstname.lastname@example.org.
Links from our Site
Where the site contains links to other websites and resources provided by third parties, those links are provided for your information only. If you use such links, you leave this site. We have no control over the content of those websites or resources, and accept no responsibility for them or for any liability, loss or damage that may arise from your use of them.
The trademarks, logos and service marks(together the “Marks”) displayed on the site are registered or unregistered marks of RiskEye™. All rights in the marks are reserved. These terms do not grant, and nothing in these terms should be construed as granting, any licence or right to use any of the Marks without our prior written consent.
Variation of Terms
We may from time to time revise these Terms by amending this page. You will be bound by such revised terms and conditions when you use the site and you should therefore periodically check this page for any amendments we make.
If any provision or covenant or obligation contained in these terms is void, voidable, illegal or otherwise unenforceable, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these terms had the invalid provision eliminated.
Jurisdiction and applicable law
14.1 The Irish courts will have exclusive jurisdiction over any claim, dispute or difference between you and us (including non-contractual disputes or claims) arising from, or related to, a visit to and use of the site, any material published or uploaded to the site, or otherwise arising from or relating to the site or these terms.
14.2 These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation(including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.
14.1If you have any concerns about the Site, or in the unlikely event that you wish to submit a complaint to us about the site, its content or a service provided by us through the site, please contact RiskEye™, The Courtyard, 25 Great Strand Street, Dublin DO1XP04.
Uses made of the information
Information you give to us. We will use this information:
(a) To carry out our obligations arising from any contracts entered into between you and us;
(b) To check and verify your identity;
(c) To prevent and detect security threats, fraud or any other malicious activity;
(d) To notify you about changes to our services; and/or
(e) To ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
(a) To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(b) To improve our site to ensure that content is presented in the most effective manner for you and for your device;
(c) To allow you to participate in interactive features of our site when you choose to do so; and/or
(d) As part of our efforts to keep our site safe and secure.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Anonymised information. We may use information we collect about you and information you give us to develop aggregated, anonymised information. We may use such aggregated and anonymised information for our own internal and external commercial purposes, including selling the information to third parties. This information will not identify specific individuals and will therefore not be personal information.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What is a cookie?
A cookie is a simple text file that is stored on your computer, or mobile, device by a website’s server and only that server will be able to retrieve, or read, the contents of that cookie. Each cookie is unique to your web browser. It will usually contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
First party cookies
First party cookies are set by the website you are visiting.
Third party cookies
Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set a cookie to perform this service. The website you are visiting may also contain content embedded from services such as YouTube or Flickr, and these services may set their own cookies.
A website may use a third party advertising network to deliver targeted advertising on their website, these may also have the capability to track your browsing across different sites. This website does not use this type of cookie.
Session cookies are stored temporarily during a browsing session and are deleted from the user’s device when the browser is closed.
This type of cookie is saved on your computer for a fixed period and is not deleted when the browser is closed. We use persistent cookies when we need to manage return visits. For example, we use this type of cookie to know how many repeat visits the site receives compared with new visits.
Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing your preferences or tracking users.
Flash cookies work in a different way to web browser cookies rather than having individual cookies for particular jobs, a website is restricted to storing all data in one cookie. You can control how much data can be stored in that cookie but you cannot choose the type of information stored. Find out how to manage flash cookies.
How can I control cookies?
Web browser cookies
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly if this information is stored and used by a third party without their knowledge. Although this is generally quite harmless, you may not, for example, want to see advertising targeted to your interests. It is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some of the functionality of the website by doing so.
If you wish to restrict or block the web browser cookies set on your device, you can do this through your browser settings; the Help function within your browser explains how to change these settings.
Adobe Flash Player Cookies
As mentioned above, the Adobe Flash Player, which is used to provide services such as videos or web-based games, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. If you wish to restrict or block flash cookies, then you must do this on the Adobe website. Please be aware that restricting the use of flash cookies may affect the features available to you.
The following are examples of the types of cookies we use.
Third party cookies
To enhance the user experience, we sometimes embed photos and video content from websites such as flickr and YouTube. Pages with this embedded content may present cookies from their websites. Similarly, when you use one of the share buttons on an RiskEye™ website, a cookie may be set by the service you have chosen to share content through. RiskEye™ does not control the dissemination of these cookies. You should check the relevant third party website for more information about such cookies.
The above Terms & Conditions relate solely to the provision of RiskEye™ services. The Terms & Conditions relating to the AIG Europe Ltd insurance policy must be read & adhered to properly.