Sector: Corporate – large national retailer
The client’s online reputation was becoming damaged as a result of interactions with customers across social media, with highly negative comments providing a significant threat to future business.
RiskEye identified areas of vulnerability and risk, which helped the retailer implement new processes and strategies to de-risk their online interaction. This included 24/7 risk tracking and immediate alerting around potential threats to provide a comprehensive awareness of the client’s online presence.
The client’s online reputation improved substantially as a result of the ongoing awareness of potential threats alongside the implementation of de-risking strategies.