RiskEye® Terms & Conditions

About RiskEye®

RiskEye® is a service designed to help businesses protect and manage their online reputation through proactive monitoring, timely alerts, and expert support.

The Service is provided by RiskEye® Limited (“RiskEye®”, “we”, “our”, or “us”), a limited company registered in Dublin, Ireland under company number 562449. Registered office: RiskEye Ltd, 6th Floor, South Bank House, Barrow St, Dublin 4, D04 TR29.

Scope of Service

RiskEye® provides business customers with:

• Preventative Support: Guidance and resources to help reduce the risk of online reputation threats.

• Monitoring: Continuous observation of publicly accessible online sources to identify potential risks.

• Alerts: Notification of confirmed incidents via your preferred contact method.

• Advice: Practical guidance to assist in managing identified risks.

• Escalated Support: Where risks persist or escalate, RiskEye® may provide access to specialist mitigation, PR, and legal support.

Limitations

RiskEye® monitors publicly accessible sources and brand mentions. Customers may self-report issues from private networks via the contact details provided. While we aim to provide timely alerts, RiskEye® cannot guarantee detection or removal of all harmful content, nor capture of deleted material. Services are provided on a best-efforts basis and do not constitute a guarantee of outcome.

Subscriber Conduct

RiskEye® business customers are expected to familiarise themselves with the ‘RiskEye® De-risking Support Material’ on how best to anticipate, avoid, and mitigate online risks to business reputation. Customers should conduct themselves in a reasonable manner that does not increase their risk of exposure to online threats or attacks.

Customers are expected to act online in a manner that is prudent, honest, and courteous, avoiding behaviour likely to give rise to offence or attack. Online publication of defamatory material will automatically exclude customers from the service.

Key Terms

RiskEye® is a service available to business customers who have paid the required 12-month service fee in advance. Eligibility for service shall be at the sole discretion of RiskEye®, and any service may be reviewed or withdrawn at any time upon notice.

Defamation

Defamation must involve a published statement about an identifiable individual that lowers that individual in the eyes of right-thinking members of society. If the individual cannot be identified, our legal team will assess the situation and, if defamation is established, may attempt to remove the post from the site on which it’s published. Costs associated with identifying anonymous posts are not covered by RiskEye® and may need to be pursued independently.

Financial Terms

RiskEye® is a service available to business customers who have paid the required 12-month subscription fee in advance.

Payment

Business customers will be invoiced directly for their chosen service package. Payment is due in full in advance for the 12-month service term. Payment can be made via bank transfer or any major debit or credit card. All card payments are processed securely, and our systems are fully PCI compliant to ensure your safety and data protection. Upon receipt of payment, your service will commence immediately.

Failed Payment

RiskEye® services are payable in advance. If your payment fails, we will notify you. Should further payment attempts fail, your service will not commence or will be suspended until payment is received.

Refunds

Payments for the 12-month service term are non-refundable once received. This reflects the allocation of resources and pricing based on the full commitment. This does not affect your rights in the event that RiskEye® fails to deliver the agreed services.

Termination by RiskEye®

RiskEye® reserves the right to terminate a service for failure to comply with these Terms of Use. In such cases, no refund will be provided.

Legacy AIG Insurance Policy (Existing Customers Only)

Following Brexit and regulatory changes, RiskEye® no longer offers new subscriptions inclusive of the AIG Europe Ltd insurance policy. The following terms apply only to existing customers who hold this policy:

• Additional Services: Subscribers with the AIG insurance policy may access our PR and Legal Partners.

  • PR Support: Includes press statements, suggested responses, training for handling media queries, and expert advice on crisis management.

  • Legal Support: Includes strategic planning, issuing legal letters of warning to achieve ‘take down’ of an online reputation attack and/or obtain an apology/retraction, and preparation of a case file for handover to the subscriber’s own legal advisors.

• Eligibility: Subscriptions inclusive of the AIG Europe Ltd insurance policy are limited to businesses and are only available to individuals within businesses when acting ex-officio as spokespersons for the business. Eligibility remains at the sole discretion of RiskEye®.

• Defamation Coverage: The insurance does not cover the cost of identifying anonymous posts. This may need to be pursued independently.
  Cancellation by Insurer or Policyholder - The AIG Europe Ltd insurance policy is subject to separate cancellation conditions as follows (following Brexit and a change in the insurance regulations, we no longer offer new subscribers entry into this insurance product – existing customers are not affected by these changes);

Cancellation by Policyholder

This policy may be cancelled by the insured at any time only by mailing written prior notice to the Insurer or by surrendering of this policy to the Insurer or its authorised agent. In such cases, if no Loss has been made and no circumstance has been notified prior to such cancellation, the Insurer shall retain the customary short rate proportion (unexpired portion of Premiums less handling charges) of the Premium. Otherwise, the Premium shall not be returnable and shall be deemed fully earned at cancellation.

Cancellation by Insurer

This policy may be cancelled by the Insurer delivering to the Insured by registered, certified, other first class mail or another reasonable delivery method, at the address of the Insured set forth in the schedule, written notice stating when, not less than (30) days thereafter (or ten(10) days in the event of cancellation for non-payment of the Premium), the cancellation shall be effective. Proof of mailing or delivery of such notice shall be sufficient proof of notice and this policy shall be deemed cancelled as to all Insureds at the date and hour specified in such notice. In such case, the Insurer shall be entitled to a pro-rata proportion of the Premium. Payment or tender of any unearned Premium by the Insurer shall not be a condition precedent to the effectiveness of cancellation, but such payment shall be made as soon as practicable.

Consumer Distance Sales Information

What will happen if I or the Insurer want to cancel the policy?

You (the consumer) can cancel your policy at any time by writing to us or your Insurer. The policy will be cancelled on the date we or your Insurer receive your request in writing or your Insurer may cancel your policy by writing to you and giving you notice of the cancellation of your insurance as provided for in your policy.

Will I receive a refund when my policy is cancelled?

Provided that no incident giving rise to a claim has occurred in the current period of insurance, you will be entitled to proportionate return of the premium for the unexpired period of insurance.  If you cancel during the first year of insurance (outside the cooling off period), an administration charge will apply.

What will happen if I miss an instalment payment?

If you pay your premium by instalments we may cancel the policy if you miss a payment. We will write to you allowing twenty-one days to make the payments before the policy is cancelled.

The above Terms & Conditions relate solely to the provision of RiskEye® services. The Terms & Conditions relating to the AIG Europe Ltd insurance policy must be read & adhered to properly.